At Web Manuals, we’re redefining aviation with our state-of-the-art SaaS solutions. Our mission? To revolutionize how aviation professionals work while reaching new heights of innovation and service. As a bootstrapped company, we chart our own course, breaking barriers and setting our sights on the stars and beyond. We’re proud to offer an environment where you can soar—both professionally and personally—and explore a world of opportunities within an international team.

With offices in Malmö (HQ), San Diego, New York, and Singapore, we’re growing rapidly. Now, we’re on the hunt for a Customer Support Representative to join our team in Singapore! Take the leap and join Web Manuals on our journey to revolutionize aviation—apply today!

About the role

As a Customer Support Representative, you’ll be part of our dedicated Support & Academy Team, committed to providing outstanding service and helping customers get the most out of our product. You’ll become a product expert and a trusted partner for our customers, solving technical challenges and ensuring their success. Based in our Singapore office you’ll work closely with different teams and regions, primarily with our Sydney team, and support customer trainings in the product when needed. The team consists of two Support members as well as Academy team members, fostering strong collaboration and shared expertise.

Your key responsibilities

• Delivering exceptional customer service via phone and email.
• Resolving customer inquiries, technical issues, and troubleshooting effectively.
• Collaborating with product and engineering teams to address feedback and improve our solutions.
• Creating and maintaining clear, helpful documentation and knowledge base articles.
• Delivering virtual and onsite training in our product, supporting the Academy team when needed.

What we're looking for

We believe you’ll thrive in this role if you have:

• A post-secondary education within a relevant field.
• At least 2 years of experience from a customer-facing role.
• Strong computer skills and ability to easily grasp new systems and technologies.
• Patience, empathy, and a commitment to helping others.

It’s a plus if you also bring:

• Experience in SaaS or the aviation industry.
• Experience working with Jira, Zendesk, Zoom or similar tools.
• Basic knowledge of HTML and/or CSS.
• Additional language skills, such as thai.

As a person, we believe that you are:

• Curious and eager to learn.
• A collaborative team player.
• Communicative and accountable.
• Motivated with a problem-solving mindset.

Other information

• Start date: December/January
• Location: Singapore
• Work extent: Full-time
• As part of our recruitment process, we use the Predictive Index (PI) assessment to ensure a great fit between your skills and our company culture.

Curious about what it’s like to work at Web Manuals? Check out our new Instagram account and visit our About us page!