Get Onboard: Make a Difference in Our Customer Success Team
At Web Manuals, the Customer Success team (also known as CS reps) aims to guide and advice our customers to become more successful with the use of their Web Manuals platform.
The CS reps take a proactive approach to dive into how our tool can best serve each customer’s needs and type of operations, since the current way of working might not be the most efficient nor safe way to work with a new digital tool. This approach rests on:
- Building a genuine relationship from start
- Engaging with stakeholders to ensure progress towards the customer’s goals
- Listening to each customer to identify their needs and to involve them in the decision-making process
- Guiding and coaching our customers to achieve success with Web Manuals now and in the future
A word from Erik Wictorin
"Our Customer Success team at Web Manuals is all about building long lasting connections, guiding our customers to success with hands-on support and tailored strategies."
Erik Wictorin
Customer success manager - EMEA
Meet the team
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Working in CS team is very dynamic and fun! Having a team coming from all around the world with different educational backgrounds is definitely something I enjoy since it helps us to see things from another perspective especially during tricky cases.
Simay Çakmak
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In our Customer Success team, collaboration is key to achieving our goals. I always feel supported knowing my team is right there with me every step of the way. We encourage each other’s ideas, and we have a lot of fun together! Plus, there is the perk of traveling frequently, which adds an exciting twist to the job.
Maja Milovanovic
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Customer Success has been highly motivating for me because it is mainly centered on taking care of our customers and ensure we give them the best satisfactory service with our product. While I truly enjoy my role, having a great team of CS global members helps me simultaneously establish a healthy and enjoyable job!
Ann Magdoza
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In my role as a Customer Success Associate at Web Manuals, my purpose is to empower clients by ensuring they fully harness our solutions to create and manage their aviation manuals effectively. I take pride in building strong relationships, guiding users through their journey, and celebrating their successes in the aviation industry. Each day brings new challenges and opportunities to make a positive impact, and that’s what makes this position so fulfilling.
Kohlden Hochhaus
About Web Manuals
At Web Manuals, we're on a mission to redefine how aviation manuals are digitized, focusing on enhancing control, compliance, and agility. Centered around our customers needs, we strive to set the standard in the aviation industry. Our cloud-based service simplifies the process of digitizing and managing documents, ensuring compliance for our customers. Join us on our journey to make aviation operations more successful, safe, and streamlined
Founded in 2012 in Malmö Co-workers 90+